To access the Support tools, navigate to Admin App.
Access to the Admin App is available to authorized users (Superusers) via a direct link by adding /appadmin to your COMET homepage address, e.g., http://comet.concacaf.com/appadmin or http://comet.irishfa.com/appadmin.
From here, you can set the support Ticket Types.
To add/edit a Support Ticket Type:
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Access the COMET Admin App (by adding /appadmin to your COMET homepage address)
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Select General → Support on the left nav-bar
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The list of all ticket types from your tenant is displayed. The list consists of the following details:
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ID
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Name
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Desciption
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Order number
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Active
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Click on the Add button in the top right corner of the window to add a new entity.
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This opens the Add Ticket Type dialog, allowing you to enter the ticket type details.
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Fill in the information about a ticket type:
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Name (obligatory field)
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Description
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Order Number (obligatory field)
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Select whether this ticket type is active by changing the switch's status.
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Once you have entered all the data, press the Save button
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To edit an existing ticket type, click on the ticket type from the list to open a dialog
Active support ticket types can be used to categorize and later search through incoming tickets in the Support module.