Support

To access the Support tools, navigate to Admin App.

Access to the Admin App is available to authorized users (Superusers) via a direct link by adding /appadmin to your COMET homepage address, e.g., http://comet.concacaf.com/appadmin or http://comet.irishfa.com/appadmin.

From here, you can set the support Ticket Types.

To add/edit a Support Ticket Type:

• Access the COMET Admin App (by adding /appadmin to your COMET homepage address)

• Select General → Support on the left nav-bar

• The list of all ticket types from your tenant is displayed. The list consists of the following details:

  • ID

  • Name

  • Desciption

  • Order number

  • Active

• Click on the Add button in the top right corner of the window to add a new entity.

• This opens the Add Ticket Type dialog, allowing you to enter the ticket type details.

• Fill in the information about a ticket type:

  • Name (obligatory field)

  • Description

  • Order Number (obligatory field)

  • Select whether this ticket type is active by changing the switch's status.

• Once you have entered all the data, press the Save button

• To edit an existing ticket type, click on the ticket type from the list to open a dialog

Active support ticket types can be used to categorize and later search through incoming tickets in the Support module.