Orders

The orders menu displays the list of all orders you are administering. It also lists course or competition items with payment status indicators: PAID, UNPAID, and CANCELLED.

Clicking an order in the list will redirect you to the Order details page. On this page, you can check all the details of the order, the purchased item, and the payment method.

From the Payments panel on the Order details page as an Admin, you can adjust the order's status.

The workflow of status transition is as follows:

• Orders in status PAID can be changed to CANCELLED:

  • Please note that before the status transition PAID → CANCELLED, the payment refund must be processed.

  • Click on the three dots button next to the payment to refund the payment

  • Select the refund amount and options (i.e., whether the payment will be returned automatically or manually)

  • Hit the Refund Payment button

  • Once the amount is refunded, you can hit the Cancel order button

• Orders in status UNPAID can be changed to CANCELLED and PAID

  • Please note that this status is displayed for manual payments; admins are responsible for confirming that the payment was made.

  • For the status transition of UNPAID to CANCELLED, there is no "refund" step

  • To make the status transition UNPAID → PAID, please click on the ➕ Add payment button and fill in the following data:

    • Amount paid - take into account that the order/ item can be just partially paid

    • Payment date - the date of manual payment

    • Description

    • Hit the 💾 Save button

    • This automatically sets the order status to PAID

• Orders in status CANCELLED indicate that the admin refunded the payment or that the payment was canceled.

  • The status transition for this order cannot be changed from this menu; it will be changed only if the course/competition applicant updates the payment on the course/competition profile.

Post-Payment Action Failures and the Retry Button

When a payment is completed successfully, the system automatically runs a post-payment action - for example, adding a club to a competition, confirming a registration, or applying a monetary sanction payment. In rare cases, this action can fail even though the payment itself went through. This typically happens due to a momentary network interruption between the payment provider and the COMET server at the exact moment the confirmation is processed.

When this happens:

• The order status remains PAID - the payment was received and is not affected.

• The post-payment outcome (e.g., the club appearing in the competition) does not occur automatically.

• The merchant receives an email notification with the subject "Manual action required: post-payment process incomplete for order [order number]" prompting them to act.

Manually retry a failed post-payment action

To resolve the issue, the merchant can trigger the post-payment action manually from the Order details page.

1. Open the Payments menu and navigate to Orders.

2. Find and open the affected order.

3. In the Purchased items list, look for the red retry icon next to the affected item - this icon is only visible to users with a merchant role.

4. Click the retry icon to re-trigger the post-payment action for that item.

5. The system will process the action (e.g., add the club to the competition). Verify the outcome on the relevant record.