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Include Other Users in Ticket

If you have the role of SUPERUSER assigned, the Ticketing System allows you to include other users of your Association to any open ticket, as long as he/she has valid credentials for access to the system.

(lightbulb) This functionality can be very useful if you want to keep other people aware of the progress of any pending issue or task.

(lightbulb) Anyone included in the conversation will receive an email every time there is a message posted in the same thread.

(lightbulb) Anyone included in the conversation will also be able to contribute and post their own messages.

To include the desired user in a ticket:

  • Click on the menu item Open a new ticket in the Help module on the left navbar

  • Click on the ➕ Include user button

  • This action opens the list of all the users in your organization

  • The list of users can be sorted and filtered by any column.

  • Click on the row/ user item from the list to add a person to.

  • To add more people to the ticket, just repeat the same step.

This action includes users and enables them to check the ticket status anytime and to engage in correspondence with the ANALYTICOM Support Team.

(info) If at any time, the subject is no longer of interest to the user included, he/she can easily be excluded from all future correspondence.

To delete the user from the correspondence click the button with the x icon button next to the name of the users included:

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