In MyCOMET, click the ❔ question mark icon in the top-right corner of the screen.
This action will take you to the list of Tickets relevant to you:
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tickets opened by you, where you are the Reporter
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tickets where you have been included as a User
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tickets where you have a role, either as L0 Superuser or L1 Superuser
On this interface, you can search for tickets by entering text into the search bar. You can also filter tickets by their status (Active or All) or by the support organization that they are associated with.
Clicking the For Review toggle button will display only the tickets that require your action:
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If you are a reporter, these are tickets in status WAITING
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If you are an L0 Superuser (e.g., Superuser of Regional Association), these are tickets in status OPEN L0
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If you are an L1 Superuser (e.g., Superuser of the National Association), these are tickets in status OPEN L1
Each row of the table represents a ticket. The list presents you with the information on:
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Unique ID of the ticket, generated by the system
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Date when the ticket was opened
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Reporter - user ID of the user who opened the ticket
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Reporter Org - organisation of the user reporter
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Ticket Type - type of the ticket defined in the Admin App. To find out more about ticket types, check: Support Workflows
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Status - status of the tickets. To find out more about this, please refer to Ticket Status Changes
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In status since - date when the current status has been set
Click on a single row/ticket item to open the ticket form and display selected ticket details.
Clicking the New ticket button opens a new ticket. To find out more, check the following article Open New Ticket.