My Tickets

In MyCOMET, click the ❔ question mark icon in the top-right corner of the screen.

This action will take you to the list of Tickets relevant to you:

tickets opened by you, where you are the Reporter
tickets where you have been included as a User
tickets where you have a role, either as L0 Superuser or L1 Superuser

On this interface, you can search for tickets by entering text into the search bar. You can also filter tickets by their status (Active or All) or by the support organization that they are associated with.

Clicking the For Review toggle button will display only the tickets that require your action:

If you are a reporter, these are tickets in status WAITING
If you are an L0 Superuser (e.g., Superuser of Regional Association), these are tickets in status OPEN L0
If you are an L1 Superuser (e.g., Superuser of the National Association), these are tickets in status OPEN L1

Each row of the table represents a ticket. The list presents you with the information on:

Unique ID of the ticket, generated by the system
Date when the ticket was opened
Reporter - user ID of the user who opened the ticket
Reporter Org - organisation of the user reporter
Ticket Type - type of the ticket defined in the Admin App. To find out more about ticket types, check: Support Workflows
Status - status of the tickets. To find out more about this, please refer to Ticket Status Changes
In status since - date when the current status has been set

Click on a single row/ticket item to open the ticket form and display selected ticket details.

Clicking the New ticket button opens a new ticket. To find out more, check the following article Open New Ticket.