In-app Rating Popup Conditions and Scenarios for User Feedback

This article explains when users see the “Are you enjoying the app?” pop-up and the conditions that must be met before it appears.

General prerequisites

Before the pop-up can appear anywhere in the app, all of the following conditions must be true:

1. The feature is enabled
   In-app rating prompts must be enabled for the app.
   This is controlled remotely and enabled by default.

2. User has at least one favorite
   The user must have saved at least one favorite item:

   • Competition

   • Match

   • Player

   • Team

3. User has sufficient app usage
   The app must have been opened enough separate times.
   Default requirement: more than 10 app opens.

4. Cooldown period has passed
   If the pop-up has already been shown, it will not appear again until the configured waiting period expires.
   Default cooldown: 90 days.

After the pop-up is shown - regardless of whether the user taps Yes, No, closes it, or submits feedback - the session counter resets and the cooldown period starts again.

Popup trigger scenarios

The pop-up can appear only in the following three scenarios, and only if all general prerequisites above are satisfied.

1. Leaving a competition screen

Trigger:
User taps Back to exit the competition details screen.

Additional conditions:

• User has opened the Standings/Table tab

• At least one team in the standings has played 5 matches

• The “Last 5 Games” column is available/populated

2. Leaving a player profile

Trigger:
User taps Back to exit a player profile.

Additional conditions:

• The player has more than 10 matches in their match history

• Player profile is visible (not privacy-hidden)

3. Closing celebration overlay in a match

Trigger:
User closes the celebration/confetti overlay on the match timeline.

Additional conditions:
The celebrated event must be one of the following:

• Goal

• Penalty

• Penalty Goal

• 6-meter Throw

• 10-meter Throw

If the celebration overlay is shown for another event type (for example, substitution), the rating pop-up will not appear.

User actions

The pop-up asks the user whether they are enjoying the app.

Available actions are displayed in the table below.

Remote Configuration

Global rating behavior is controlled through Firebase Remote Config.

Configurable items include:

• Feature enable/disable

• Minimum session count

• Cooldown duration

• Feedback email address

Remote Config key

If the key is missing or invalid, default values are used.

Remote Config parameters

Example Remote Config JSON

{
  "isEnabled": true,
  "sessionNumber": 10,
  "requestRateDays": 90,
  "developerMailIOS": "support@example.com"
}

Notes

The following rules are not configurable remotely:

• Competition standings requirements

• Player match count requirement

• Allowed confetti event types

Only the global prerequisites are controlled through Remote Config.