Appointment Notifications
Match appointments are published and notified to the Match Official only when moved to SUBMITTED (if a response is required) or CONFIRMED (if not). The term SUBMITTED replaces the former Pending, with no change in meaning.
With this change, each match official can be submitted and published individually, without depending on the others. At the same time, all appointments can still be updated together using the batch update features, available in both the Match Officials tab and the Search Matches console, as explained in more detail in the next article.
Key change from previous behavior: Notifications are now driven by the appointment status transition (ENTERED → SUBMITTED or CONFIRMED), not by the match status transition (ENTERED → SCHEDULED). You no longer need to move the match to SCHEDULED to notify officials.
Relevant Match Official Appointment Notifications are sent in 2 scenarios:
Notifications are sent to a match official when their appointment status transitions from ENTERED to SUBMITTED or CONFIRMED - either one by one, or in bulk via batch update.
SUBMITTED match officials receive a notification with a request to respond.
CONFIRMED match officials receive a notification that they have been appointed (no action required).
Notifications are sent on every subsequent status change of any match official appointment, e.g., when a referee confirms or rejects an appointment, or when an admin cancels a match appointment.
Once match officials have been notified (i.e., their appointment is in SUBMITTED or CONFIRMED status), it is no longer possible to delete an appointment. Instead, the appointment should be CANCELLED or REJECTED to allow a new official in the same role to be appointed.
Action | End Status | Allocated Match Official | Admin* |
|---|---|---|---|
Admin submits a new Match Official appointment | ENTERED → SUBMITTED/CONFIRMED | NOTIFIED | |
Match Official responds to Appointment | SUBMITTED → CONFIRMED/REJECTED | NOTIFIED | NOTIFIED** |
Match Official makes an update to its appointment status | CONFIRMED → REJECTED/SUBMITTED | NOTIFIED | NOTIFIED** |
Admin cancels a Match Official appointment | SUBMITTED/CONFIRMED → CANCELLED | NOTIFIED |
* ADMIN refers to:
Competition Admins and/or Referee Admins of the Organization
Competition Managers and/or Referee Managers of Competition
The notifications are also influenced by the Match Role configuration in the Admin application. The authorized group selected for a specific Match Role, which is granted permission to make appointments and change status, receives notifications upon confirmation/rejection of the appointment by the official.
** NOTIFIED
The system can be configured to send notifications to Admins/Managers:
either on all appointment responses
or only on rejections
If you wish to change this behavior, please submit a Support Ticket.
If an Administrator changes the status of an appointment on behalf of a Match Official, the same notifications will be sent as if the Match Official had changed the status themselves.